FAQ’S – SMASH

  1. Can I get a quote for accident repairs over the phone?

Unfortunately no, to be able to provide you with an accurate quote we need to physically see the vehicle to assess any underlying damage.

  1. Do I need an appointment to get a quote?

No quoting is done Monday – Friday between 7.30-3.30.

  1. How long does the quoting process take?

It takes approx. 15-20mins to take photos and make notes of the damage.

  1. Do you do insurance and private work?

Yes we do both insurance and private work.

  1. Do I have the right to choose a repairer?

Yes, you have the right to choose the repairer. If your insurance company is reputable they will be a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. It is against the Code for your insurance company to dictate where you get your car fixed. To view the legislation click on the link below:

http://www.ambra.org.au/images/code_as_1_jan_2016.pdf  Motor Vehicle Insurance And Repair Industry Code Of Conduct – commencing 1 January 2016

  1. Can you match my vehicles paint colour?

Yes, we use a Spectro Camera which takes high quality images using reflected light to compile the most accurate colour for your car. We only use the finest paint system which is continually updated with the latest technology and developments.

  1. Can you fix hail damage?

Yes, depending on how bad the damage is. We use conventional methods and sometimes PDR (Paintelss Dent Removal), we have strong relationships with PDR experts when required.

  1. How long will the repair take?

The repair time is dependent on a couple of factors.

  1. Extent of the damage to your vehicle
  2. Authority from Insurer
  3. Part availability

However most repairs are completed during a  2-10 working day time frame.

  1. How do I book in for repairs?

Simply call us at Apex Auto Group on 3369 0333 and our booking consultant will help you to secure suitable dates.

  1. Am I required to do anything before I bring my car in for repairs?

Yes, we need you to remove any valuables and child safety seats from your vehicle.

  1. Who do I pay my excess to?

If an excess is required, you will need to pay it to us, Apex Auto Group, on completion of the repairs.

  1. Which payment methods do you offer?

We accept Cash,Visa, Mastercard and American Express.

1% surcharge applies to Visa, Mcar and 2.8% on Amex

You can also do a direct bank deposit Westpac BSB 034-072 A/c 258591

All payments must be cleared in our account before vehicle will be released.

  1. What type of Guarantee do you offer?

We offer a lifetime warranty on all smash repairs. Refer to our Guarantee page for full terms and conditions.Lifetime Guarantee

  1. What hours are you open?

Office hours are 7.00-4.30 Monday to Friday (except public holidays)

  1. Where are you located?

Apex Auto Group is 25 Kilroe St, Milton 4064

FAQ’S – MECHANICAL

  1. What are your business hours?

Mechanical shop operates from 8.00-4.30 however the main office is open from 7.00 for early drop off.

  1. Can I get a quote for mechanical repairs over the phone or internet?

Yes, you will however need to provide us with specific information for us to provide an accurate quote. Click on the link if you would like a mechanical quote. Online Mechanical Quote

  1. Do you specialise in all types of mechanical repairs?

Yes

  1. Do you do Wheel Alignments, Balancing and Tyres?

Yes, when it comes to tyres we can provide options for costing and durability so you make the most informed choice.

  1. Can you fix my Air Conditioning?

Yes when it comes to air conditioning problems generally we do a diagnostic to determine the fault and then provide you with an estimate to fix it.

  1. How do I book my car in for mechanical work or Service?

Simply call Apex Auto Group during business hours or click on the link below to make an online booking.Online Mechanical Booking

  1. Do you offer a warranty on repairs?

All labour carried out at Apex Auto Group comes with a 6 month/10000k warranty. All parts used are covered by a manufacturer’s warranty.

  1. Which payment methods do you offer?

We accept Cash,Visa, Mastercard and American Express.

1%surcharge applies to Visa, Mcar and 2.8% on Amex

You can also do a direct bank deposit Westpac BSB 034-072 A/c 258591

All payments must be cleared in our account before vehicle will be released.