FAQ’s – Smash

  • Can I get a quote for accident repairs over the phone?

    Unfortunately no, to be able to provide you with an accurate quote we need to physically see the vehicle to assess any underlying damage.

  • Do I need an appointment to get a quote?

    No quoting is done Monday – Friday between 7.30-3.30.

  • How long does the quoting process take?

    It takes approx. 15-20mins to take photos and make notes of the damage.

  • Do you do insurance and private work?

    Yes we do both insurance and private work.

  • Do I have the right to choose a repairer?

    Yes, you have the right to choose the repairer. If your insurance company is reputable they will be a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. It is against the Code for your insurance company to dictate where you get your car fixed. To view the legislation click on the link below:

    http://www.ambra.org.au/images/code_as_1_jan_2016.pdf  Motor Vehicle Insurance And Repair Industry Code Of Conduct – commencing 1 January 2016

  • Can you match my vehicles paint colour?

    Yes, we use a Spectro Camera which takes high quality images using reflected light to compile the most accurate colour for your car. We only use the finest paint system which is continually updated with the latest technology and developments.

  • Can you fix hail damage?

    Yes, depending on how bad the damage is. We use conventional methods and sometimes PDR (Paintelss Dent Removal), we have strong relationships with PDR experts when required.

  • How long will the repair take?

    The repair time is dependent on a couple of factors.

    1. Extent of the damage to your vehicle
    2. Authority from Insurer
    3. Part availability

    However most repairs are completed during a 2-10 working day time frame.

  • How do I book in for repairs?

    Simply call us at Apex Auto Group on 3369 0333 and our booking consultant will help you to secure suitable dates.

  • Am I required to do anything before I bring my car in for repairs?

    Yes, we need you to remove any valuables and child safety seats from your vehicle.

  • Who do I pay my excess to?

    If an excess is required, you will need to pay it to us, Apex Auto Group, on completion of the repairs.

  • Which payment methods do you offer?

    We accept Cash,Visa, Mastercard and American Express.

    1% surcharge applies to Visa, Mcar and 2.8% on Amex

    You can also do a direct bank deposit Westpac BSB 034-072 A/c 258591

    All payments must be cleared in our account before vehicle will be released.

  • What type of Guarantee do you offer?

    We offer a lifetime warranty on all smash repairs. Refer to our Guarantee page for full terms and conditions.Lifetime Guarantee

  • What hours are you open?

    Office hours are 7.00-4.30 Monday to Friday (except public holidays)

  • Where are you located?

    Apex Auto Group is 25 Kilroe St, Milton 4064

  • Terms & Conditions Smash Repairs

    This document sets out the terms and conditions you accept when you authorise motor vehicle repairs to be undertaken by us. By authorising motor vehicle repairs to us, you have read, understood, and agree to these terms and conditions.

    All repair work undertaken by us is covered by the Motor Vehicle Insurance and Repair Industry Code of Conduct (‘the Code’). These terms and conditions are in alignment with the Code.

    Code Of Conduct | Principles of The Code (abrcode.com.au)

    1. General Items 
    1. Estimates
      1. Our estimates are based upon section 6 of the Code, to Realistic Times methodology:
        1. are prepared in accordance with 6.2 (b) of the Code; and
        2. includes the parts numbers that matches your vehicle; and
        3. is based upon the information supplied to us by you or your representative acting on your behalf for the damage to the vehicle.
    1. Our estimates will be based on E-MTA guidelines and times. Any Insurer or Assessor wanting to use any other Times Manuals or Allowances will be required to supply a Certified Copy of their Industry approved Manual before any adjustments will be accepted as per section 6 of The Code.
    1. Repairs
      1. Our estimates will be for the fair and reasonable cost to repair the vehicle back to its pre accident condition and in accordance with the ‘Principals of the Code’.
    1. We will not commence any work unless you have authorised us to do so in writing.
      1. Where a verbal request for work has been made, we will advise you in writing, for your authorisation to proceed with repairs. You’re agreed acknowledgement is our authority to repair.
      2. You agree to pay us the required amount for all work carried out; including storage fees, administration charges and estimates fees and for any other repairs you have authorised us or advised us to.
      3. Where we require authorisation to make changes to the original estimate, known additional or variations, they will form part of that estimate and require an authority to be in writing prior to the commencement of the additional work.
      4. You must provide us reasonable written notice if you wish to terminate or suspend repairs. Upon receiving written confirmation to terminate or suspend repairs we will immediately cease work. If you terminate or suspend repairs, you must pay us our fair and reasonable costs as determined by the schedule of fees and charges under these terms and conditions including to the extent of the repair work commenced and for any loss caused to us.
      5. You agree to compensate us for any diagnostic advice or information on the damage to the vehicle that does not relate to the damage to the vehicle based upon the information that you or your representative has provided which delays or terminates their repairs. Prior to removing the vehicle from our premises, you must notify us in advance and in writing. You will be liable for any towing, storage and administration costs associated with your vehicle.
    1. Repair Work
      1. Where delays are caused by your representative, we will endeavour to recover the fair and reasonable costs from them. Storage fees and administration charges where applicable may apply. Service Fees and Charges are located at the bottom of these Terms and Conditions.
    1. Services
      1. We endeavour to ensure that your repairs are commenced and completed within a reasonable time. Where there are any delays starting or finishing any repair work, we will provide you reasonable notice.
    1. Transport Requirements
      1. Where you require assistance with transport, all reasonable efforts will be made to accommodate your situation. All vehicles supplied by us are registered and are maintained regularly. You must immediately report any issues with the vehicle. Your safety is our primary concern. Where we are required to transport your vehicle, it will only be for the authorised purpose of repairing your vehicle.
    1. Security – Your Motor Vehicle and Personal Property
      1. We will endeavour to always keep your vehicle and its contents safe and secure. Our premises are insured, in accordance with the applicable state laws. However, whilst we endeavour to take all care possible of your property, we do not accept any responsibility for any loss suffered.

    1. Child Seats and Restraints – If these items have to be removed from your car, we cannot reinstall them for you. It is your responsibility to have them re-installed by a Qualified Installer. Please do not ask our staff to assist you in refitting these items. Please refer to the Seat/Restraint Manufacturer Accident Guidelines for information on replacement after an accident.  Your insurer may cover the cost of installation and or replacement you can refer to their PDS or inquire with your claim’s consultant. Please advise our estimating staff if a child seat and or restraint was occupied at the time of your accident.
    1. Payment
      1. Our standard payment guidelines are based upon completion of the repairs. Any deviation from this schedule must be arranged prior to the commencement of repairs.
      2. Upon completion of the repairs, you will pay us the agreed authorised quotation price, including any authorised additional or variation work.
      3. We may be authorised to collect your insurance excess and any contribution by you to your insurer as your agent. The amount collected will be offset by us against the amount payable to us for the repairs.
      4. Where there is a disputed excess, contribution or where we will not act as an agent for your insurer, we will recover the full authorised agreed amount from your insurer.
      5. Our maximum term of payment is thirty (30) days unless prior arrangements have been agreed to in writing.
      6. Additional service fees, interest payments and administration charges may apply to late payments.
      7. No amount may be set-off that you or your representative owes us against any amount which we may owe you or your representative that does not relate to this repair work.
      8. Credit card transactions may incur a flat or percentage fee as per other Industry Practices to recover rising bank fees.
    1. Commercial Information
      1. Individual supplier and specific parts information is subject to commercial in confidence agreements and confidentiality. All new OEM parts are at recommend retail price (e.g. list price). Other parts are subject to invoice with a percentage mark-up based on current industry practises.
      2. We agree to abide by the Principles of the Code that, “There should not be any interference with commercial relationships between individual insurers and repairers, other than as provided in this Code and in accordance with the principles of the Code”.
    1. Where you require us to carry out an audit or to verify the parts used in the repair, you must provide a written requestWe may provide, at our discretion, copies of parts and/or sublet invoices, based upon the reasons for your request.
    1. Customer Warranty Conditions
      1. All repair work undertaken by us is covered by section 7 of the Code, Repair Warranties 7.2.
      2. Workmanship warranty is for the period of three (3) years from the date of repair. Parts or paint to the extent that the manufacturer, distributor, supplier or importer of the parts or paint is so liable under an express warranty under the law.
      3. If you should find any fault with the repair, paint work, parts or materials used by us in the repair of your vehicle please contact us immediately. Where the customer or their representative provides to us, in writing, of quality issue with workmanship used, parts or paint supplied, we may elect one of the following ways to resolve the issue;
        1. repair the quality issue in the workmanship;
        2. replace the part or
        3. pay the cost to repair the quality issue.
      4. In all instances, we must be given the first opportunity to repair any quality related workmanship issues. This applies to each individual issue where applicable.
    1. Manufacturer Warranty
      1. The customer or representative acknowledges that the parts or paint used are not made by us and are subject to warranties supplied by other entities, including the manufacturer of the paint or paint.
    1. Warranty Claims
      1. The customer or representative must give to us in writing, notice of any warranty issue within fourteen (14) day of identifying the issue.
    1. Limitations
      1. The warranty obligations set out in the customer warranty conditions are void where the customer or their representative does not give us the first opportunity to rectify any quality issues identified or recognised by us or by definition, recognised by an average person that would reasonably identify faulty workmanship. If the customer or representative is:
        1. In breach of any term of the Customer Warranty Conditions, or;
        2. Does any act which might materially prejudice our interests pursuant to this Agreement
      2. We may seek legal action to recover any such loss resulting from the customers or its representative actions. The remedies set out above limits out liability unless they are in addition to any other remedies available under the law.
    1. Work Health & Safety (WHS) / Workcover
      1. Access to all vehicles maybe restricted due to our Duty of Care obligations under Work Health & Safety requirements, Work Cover, and our other general insurance requirements. Where you require access, all requests must be made in writing prior to inspection and authority may be given on a case-by-case basis.
      2. You must co-operate with us to ensure our legal obligations are met.
    1. Towed Vehicles
      1. Access to towed vehicles is also restricted due to our Duty of Care obligations, where you require to access or remove a vehicle. All requests must be made in writing prior to any inspection or to gain access to remove the vehicle.
      2. Our standard daily operational hours, for the removal of vehicles is from 11.00am & 11.30am Mondays to Thursdays.
      3. Any request to alter or nominate a different time must be in writing and agreed to, additional charges may apply.
      4. Note:
        1. Removal of any vehicle from our premises and care is dependent upon notifying us in advance and compensating us for any legitimate or reasonable towing, storage or administration costs associated with the vehicle.
        2. You or your authorised representative must co-operate with us to ensure our legal obligations are met.
    1. Privacy
      1. We will not use or disclose any of your personal information other than to comply with the obligations under these terms and conditions. We will take all necessary steps to protect your personal information in our possession against unauthorised use. We abide by the principals set out in the relevant privacy act.
    1. Copyright
      1. All information, estimates and images remain the property of this company and may contain confidential information and form part of the Intellectual property of the company. Written authorisation must be given for any other purpose other than described below.
      2. All information must be kept confidential. Disclosure is authorised for invoicing purposes only to other necessary parties in relation to recovery actions against other entities, such as insurers, third parties, investigators, repairers, or recovery agents or where disclaimer of this information required by law.
    1. Australian Consumer Law – Repair notices July 2011
      1. WARNING ADVICE FOR USER GENERTED DATA
    1. Please ensure that ALL USER GENERATED OR PERSONNEL INFORMATION stored on any vehicle device capable of storage, has been backed up or copied to avoid any loss of information due to vehicle repairs.
    1. Refurbished Goods or Parts:
      1. Goods presented for repair may be replaced by Refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Any refurbished goods used by this Company will be identified on our estimates and described as one of the following (exchange, used, reconditioned) your acceptance of our Estimate will act as notification and authority to use them. Insurers must notify their customers if any Refurbished Goods are to be used in the repair process.
    1. Mandatory Reporting:
      1. Individual suppliers are responsible for reporting incidents where consumer goods have been associated with a death or serious injury or illness of any person. Broadly there are two triggers to the reporting requirements for suppliers, both of which must be present before the supplier is required to report (see relevant Australian Consumer Law)
    1. Schedule of Administration Fees and Charges
      1. Administration Fees: of $220.00 may apply based upon type of service or information provided.
      2. Additional Service fee of $110.00 may apply based upon type of information or service requested
      3. Interest Payment of 6.0% or a flat rate of $110.00 per day may be applied to all late and outstanding amounts.
      4. Late payments: of 6.0% or a flat rate of $110.00 per day may be applied to all late and outstanding amounts.
      5. Storage FeesDaily rate of $110.00 per day may apply upon arrival of the vehicle. Minimum charge based upon per day, 8 am to 5 pm, standard industry operating hours.
      6. Towing FeesA 10.0% sublet surcharge applies to all towing transactions.
      7. Assessment Delays: after 24 hours from the book in date of the original assessment may also incur storage fees and administration charges.
    1. Supplementary Assessment Delays: after 24 hours from the book in date of the supplementary assessment may also incur fees and administration charges.
    1. Authorisation Delays:  after 24 hours from the original or supplementary assessment date where no written authorisation has been received may also incur storage fees and administration charges.
    1. Demurrage Fees of up to $160.00 per day may also be applied.
    1. Technical Information: will incur a fee of $220.00 per request for either a full or partial copy.
      1. All technical information procured/purchased by us is our Intellectual Property.
      2. Technical information may be covered by copyright. The responsibility for procuring Technical Information is not solely our responsibility. If we are unable to obtain specifications for a vehicle the Owner or their representative must take responsibility to come to a mutual agreement on the Repair Procedure.
    • 2 OTHER ITEMS:
    • 3 RISK AND PROPERTY IN GOODS
      • 3.1. ForthepurposesofthePPSA(asamendedfromtimetotime)“Goods”means any and all present and after acquired goods supplied by Apex Auto Group to theCustomer;
      • 3.2. TheGoodsshallbeentirelyattherisk(includingloss,damageordeterioration) of the Customer from the time of delivery of the Goods (the carrier of the Goods shall be taken to be the agent of the Customer even if engaged or paid by Apex Auto Group).
      • 3.3. Apex Auto Group retains full title to the Goods until Apex Auto Group receives payment in full for the Goods and all other amounts owed by the Customer to Apex Auto Group.
      • 3.4 Until all such monies have been paid:
        • 3.4.1 Apex Auto Group has the right to call for or recover possession of the Goods (for which purpose Apex Auto Group employees or agents may enter onto the Customer’s premises) and the Customer must deliver up the Goods if so directed by Apex Auto Group;
      • 3.5 The Customer:
        • 3.5.1 agrees that the relationship between the Customer and Apex Auto Group shall be fiduciary and the Customer shall keep the Goods safely, securely and separately stored and marked in a manner which clearly indicates that they belong to Apex Auto Group;
        • 3.5.2 has the right to resell the Goods in the ordinary course of the Customer’s business as Apex Auto Group’s fiduciary agent but must not otherwise dispose of or encumber the Goods in any way;
        • 3.5.3 shall not mix the Goods with or attach them to other materials or otherwise make them unable to be returned to Apex Auto Group in their original state;
        • 3.5.4 agrees that if the Goods are incorporated with goods of the Customer, the resultant product shall become and be deemed to be the sole property of Apex Auto Group. If the Goods are incorporated in any way with the property of a party other than the Customer, the

          resultant product shall become and be deemed to be owned in common by Apex Auto Group with that other party (or parties) on a pro- rata basis to be calculated by reference to the cost to the Customer of the incorporated materials; and

        • 3.5.5 will hold any proceeds (as that term is defined in the PPSA) of any resale, disposal or other dealing with the Goods or any product incorporating the Goods (including sale or supply to a party other than the Customer) on trust for Apex Auto Group and shall pay the proceeds into a separate fiduciary account to be held on trust for Apex Auto Group until accounted for, to Apex Auto Group at the demand of Apex Auto Group.
        • 3.6. To avoid any doubt, for the purposes of the PPSA, it is the intention of the parties by this clause to create, for the benefit of Apex Auto Group, a Purchase Money Security Interest in theGoods;
        • 3.7. TheCustomeragreesthatApex Auto Groupmayregisteranypersonal property security interest created by these Terms & Conditions on the Personal Property Securities Register and the Customer waives its rights to receive a verification statement (as that term is defined in the PPSA) in respect of any financing statement or financing change statement (as those terms are defined in the PPSA) registered by Apex Auto Group in respect of any personal property of the Customer. The parties agree that, insofar as the provisions of Chapter4ofthePPSAareforthebenefitoftheCustomerorplaceanobligationon Apex Auto Group, those provisions will apply only to the extent that they cannotbecontractedoutofortotheextentthatApex Auto Groupotherwise agrees in writing.
    • 4.LIABILITY

      The Customer agrees that:

      • 4.1. the Customer must satisfy itself as to the truth and accuracy of, and may not rely for any purpose upon any technical or other advice or information provided by or on behalf of Apex Auto Group in connection with Goods and/or Services provided;
      • 4.2. except to the extent prohibited by law (and subject to clause 12.1 herein), the onlyremedyoftheCustomeragainstApex Auto Groupforanyloss,damage or liability whether in contract, tort, negligence or otherwise of the Customer in connection with these Terms & Conditions and/or Goods and/or Services, Apex Auto Group’s supply of the Goods and/or Services, or Apex Auto Group’s failure to supply the Goods and/or Services to the Customer, shall be limited to Apex Auto Group, at its option, replacing or repairing any Goods supplied and/or re-performing the Services;and
      • 4.3. Apex Auto Group shall otherwise have no liability to the Customer whether in contract, tort, negligence orotherwise.
    • 5. DEFECTIVE GOODS & SERVICES
      • 5.1. Within ten (10) days after the delivery of the Goods and/or Services from Apex Auto Group,theCustomershallcompleteanyinspectionortestingitdeems necessary to confirm that the Goods and/or Services comply with these Terms & Conditions or any Order or specifications and notify Apex Auto Group in writing of the extent to which the Goods and/or Services do not comply with the Terms & Conditions or any order orspecifications.
      • 5.2. TheCustomershallnotusetheGoodsand/orServices(otherthantotheextent reasonably necessary for inspection and testing) before the Customer completes inspection and testing and satisfies itself that Goods and/or Services comply with the Terms & Conditions or any Order or specifications, or, if the Customer notifies Apex Auto Group in writing that the Goods and/or Services do not comply with the Terms & Conditions or any Order or specifications, until Apex Auto Group has had a reasonable opportunity to inspect and test the Goods and/or Services after Apex Auto Group receives thatnotice.
      • 5.3. If the Customer does not comply with clause 11.1 or 11.2, the Customer shall be taken to have unconditionally accepted the Goods and/orServices.
    • 6. APEX AUTO GROUP WARRANTY
      • 6.1. This warranty is given by Apex Auto Group in addition to other rights and remedies arising under Australian Consumer Law, Competition and Consumer Act 2010, Schedule 2.
      • 6.2. DuringtheperiodofoneyearfromtheDeliveryDate,Apex Auto Group will replace or repair (at Apex Auto Group’s discretion) any defective Goods and/or Services without charge so long as the defect does not arisefrom:
        • 6.2.1 Improper adjustment, operation, or use, of the Goods and/or Services by any other party than Apex Auto Group:
        • 6.2.2 Any modification or adaptation of, or addition to, the Goods and/or Services by any other party than Apex Auto Group;
        • 6.2.3 Misuse of the Goods and/or Services by any other party than Apex Auto Group;
        • Operation contrary to specifications or instructions of use as prescribed by the manufacturer or Apex Auto Group; or
        • 6.4.4 Inadequate maintenance or storage of the Goods and/or Services.
    • 7.LIEN
      • 7.1. TheCustomeracknowledgesthatApex Auto Grouphasarighttoalien (under general law and/or equity) over all property in Apex Auto Group possession belonging to the Customer, including the Customer’s vehicle and/or all items, of any description, in or attached to the Customer’s vehicle, to secure payment of any or all amounts outstanding (“Lien”).
      • 7.2. The Customer agrees that Apex Auto Group may, at its discretion, exercise the Lien in respect of any due and unpaid amounts outstanding by the Customer and may retain the Customer’s vehicle and/or any items, of any description, in or attached to the Customer’s vehicle until payment of the amounts outstandingbytheCustomerandApex Auto Groupwillbeatlibertypursuant toclause17hereintosellanypropertyoftheCustomerinApex Auto Group’s possession;soastorecoverpartorallofthemoniesowedbytheCustomertoApex Auto Group.
    • 8. ABANDONMENT
      • 8.1. If any amounts outstanding have not been paid within six (6) calendar months ofApex Auto GroupprovidingnoticetotheCustomerApex Auto Group is exercising its right to a Lien over the Customer’s property, including the Customer’s vehicle and/or all items, of any description, in or attached to the Customer’s vehicle, and Apex Auto Group does not receive full payment fromtheCustomeraftermakingreasonableattemptstocontacttheCustomer, Apex Auto Group may sell the Customer’s vehicle and/or all items, of any description, in or attached to the Customer’s vehicle in accordance with any applicable legislation relating to the disposal of uncollected or abandoned goods andvehicles.
      • 8.2. In the event that Apex Auto Group sells the Customer’s vehicle and/or items, of any description, in or attached to the Customer’s vehicle, Apex Auto Group will apply the proceeds in the first instance to the satisfaction of the amounts outstanding by the Customer and the costs of exercising the right ofsale.
      • 8.3. Anybalanceoftheproceedsofthesalewillbereturned,wherepossible,tothe Customer.
    • 9. AUTHORITY IN RESPECT OF THE VEHICLE
      • 9.1. TheCustomerauthorisesApex Auto Grouptodoeveryact,matterand thing that Apex Auto Group considers desirable or necessary for Apex Auto Group to provide the Customer with the Goods and/or Services in respect of the Customer’s vehicle, including (but not limitedto):
        • 9.1.1 entering the Customer’s vehicle; and
        • 9.1.2 test driving the Customer’s vehicle (including driving the Customer’s vehicle to another location outside of Apex Auto Group’s premises).
      • 9.2. The Customer authorises and agrees to the subletting contractor agreements in place between Apex Auto Group and othercompanies.
        • 9.2.1 Apex Auto Group accept no liability for damage occurred to Customer’s property, vehicle or Goods of the Customer when possession of same is with one of Apex Auto Group’s contractors.
      • 9.3. Apex Auto Group accept no liability or responsibility for property of the Customer or contents of the vehicle that is left in the Customer’s vehicle whilst the vehicle is under Apex Auto Group possession andcontrol.
    • 10.INSPECTION OF VEHICLE
      • 10.1. Upon the Customer leaving a vehicle with Apex Auto Group, the Customer is in agreeance with Apex Auto Group as to the current state of the vehicle, including any damage to the exterior and interior of thevehicle.
      • 10.2. Apex Auto Group will mark up the state of the vehicle upon receipt of the vehicle and the customer is bound to the initial mark up and subsequent additions to the mark up before Apex Auto Group begin to carry out any work on thevehicle.
    • 11.GOVERNING LAW

      The laws of the State of Queensland shall apply to the Terms & Conditions and the Customer submits to the exclusive jurisdiction of the Courts of Queensland.

    • 12.NOTICES
      • 12.1. Notices required to be given by the Customer to Apex Auto Group pursuant to these Terms & Conditions may be delivered to Apex Auto Group:
        • 12.1.1 personally, to Apex Auto Group at 25 Kilroe St Milton Qld 4064; or
        • 12.1.2 sent by post to Apex Auto Group postal address at 25 Kilroe St Milton QLD 4064.
      • 12.2 Notices will be taken as delivered when received by Apex Auto Group.
      • 12.3.Notices required to be given by Apex Auto Group to the Customer pursuant to these Terms & Conditions may bedelivered:
        • 12.3.1 by post to the Customer’s last known address (to which the postal service rule will apply); or
        • 12.3.2 by facsimile to the Customer’s last known facsimile number (and will be taken to be received when a successful facsimile transmission is notified by Apex Auto Group fax machine); or
        • 12.3.3 by email to the last notified email address of the Customer (which will be taken to be received within 24 hours of Apex Auto Group sending the email to the email address provided by the Customer).

FAQ’s – Mechanical

  • What are your business hours?

    Mechanical shop operates from 8.00-4.30 however the main office is open from 7.00 for early drop off.

  • Can I get a quote for mechanical repairs over the phone or internet?

    Yes, you will however need to provide us with specific information for us to provide an accurate quote. Click on the link if you would like a mechanical quote. Online Mechanical Quote

  • Do you specialise in all types of mechanical repairs?

    Yes

  • Do you do Wheel Alignments, Balancing and Tyres?

    Yes, when it comes to tyres we can provide options for costing and durability so you make the most informed choice.

  • Can you fix my Air Conditioning?

    Yes when it comes to air conditioning problems generally we do a diagnostic to determine the fault and then provide you with an estimate to fix it.

  • How do I book my car in for mechanical work or Service?

    Simply call Apex Auto Group during business hours or click on the link below to make an online booking.Online Mechanical Booking

  • Do you offer a warranty on repairs?

    All labour carried out at Apex Auto Group comes with a 6 month/10000k warranty. All parts used are covered by a manufacturer’s warranty.

  • Which payment methods do you offer?

    We accept Cash,Visa, Mastercard and American Express.

    1%surcharge applies to Visa, Mcar and 2.8% on Amex

    You can also do a direct bank deposit Westpac BSB 034-072 A/c 258591

    All payments must be cleared in our account before vehicle will be released.

  • Terms & Conditions - Car Servicing

    General information

    Apex Automatic Transmissions Pty Limited (ABN 57 010 832 998) operates under the business name Apex Auto Group (Apex). By booking your vehicle with Apex, you accept these Terms and Conditions. This agreement is governed by the laws of Queensland. These Terms and Conditions are available on the following website: www.autogroup.com.au/terms-and-conditions we will use reasonable endeavours to notify you of any changes to these Terms and Conditions by placing a notice on our website.

    Estimates and Payment

    We provide an estimate of the cost of all work to be undertaken. The estimate will be discussed with you prior to work being commenced on your vehicle. Estimates remain valid for 7 days. All estimates and prices include GST.

    If you agree to proceed with the work to your vehicle, you authorise Apex to carry out the work detailed in the estimate, and to supply and fit any parts needed. Apex is not liable for any data loss that may occur should your battery be disconnected for the purpose of service maintenance.

    You understand that larger vehicles may require high quantities of oil during servicing. Apex may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

    Should additional work be found necessary during the service which would cause the estimate to be exceeded, we will contact you to explain the additional work required and to seek your authorisation for the additional costs to be incurred before proceeding.

    A detailed tax invoice outlining the work carried out and associated costs will be provided once the work is completed. Payment must be made in full on the day of the work being completed and prior to collection of your vehicle. We accept credit cards and EFTPOS. Payment made by Visa or MasterCard credit cards will incur a surcharge of 1%. American Express credit cards are not accepted along with personal cheques.

    Trading terms for customers operating an authorised trading account with Apex are 14 days from date of tax invoice. Please note that property in any product sold by Apex to you does not pass from us to you until we have been paid in full.

    Advertised prices

    All of our advertised prices are subject to change without notice, however we will update our prices regularly in written information that we provide and at our website: apexauto.com.au

    Liability

    Certain State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth), imply warranties or conditions or impose guarantees or obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Other than those statutory provisions, we exclude all conditions and warranties which may be implied by law.

    To the maximum extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

    1. In the case of services supplied or offered by us, either:
      1. The re-supply of those services
      2. The payment of the cost of having those services re-supplied
    2. In the case of goods supplied or offered by us, either:
      1. The replacement of the goods or the supply of equivalent goods
      2. The repair of the goods
      3. the payment of the cost of having the goods replaced
      4. the payment of the cost of having the goods repaired
    3. To the maximum extent permitted by law, we will not be liable to you or any third parties for:
      1. any claim, whether that claim arises in contract, tort (including negligence) or statute
      2. any loss (including loss of profits or special, indirect, incidental or consequential loss)
      3. Damage, injury or death to any person or property, arising out of or relating to the products sold by us or the services performed by us except to the extent any such claim, loss, damage, injury or death was directly caused by our fraud or willful misconduct.

    Registration of your vehicle

    1. You understand that driving an unregistered vehicle is illegal and you warrant that your vehicle is registered in accordance with the state/territory legislative and regulatory requirements applicable to your vehicle. Where your vehicle is not registered you will ensure that you take all necessary steps to notify us that your vehicle is unregistered.
    2. Where you have not notified us that your vehicle is unregistered you agree to indemnify us for any fines or penalties incurred, and loss or damage, caused to any person or property when we are driving or otherwise operating your vehicle, except to the extent that any such fines, penalties, loss, or damage was directly caused by our fraud or willful misconduct.

    Lien

    As part of these terms and conditions you acknowledge that where invoices are not paid we hold a lien over the vehicle belonging to you which is in our possession.

    Storage and disposal of uncollected vehicles

    If we exercise a lien over the vehicle or if you do not collect the vehicle within 5 business days from the time it is ready for collection a vehicle storage fee of $25.00 per day will apply.

    If we cannot contact you using reasonable efforts, or you do not collect the vehicle or discharge any lien we hold over the vehicle belonging to you, within 3 months from the time the vehicle is ready for collection we are entitled to sell or dispose of the vehicle by any reasonable method at your expense without any further notice to you. We will apply the proceeds of the sale or disposal of the vehicle to the sums you owe us and return the balance to you. If the proceeds received from the sale or disposal of the vehicle are not sufficient to discharge the amounts you owe us, the outstanding amounts will be owed by you to us as a debt. After such sale or disposal of the vehicle we will be discharged from any liability whatsover in respect of the vehicle.

    Parts and lubricants

    Apex uses quality aftermarket parts and lubricants that meet or exceed the specifications of those originally fitted by your vehicle manufacturer. Should you wish to use an alternate brand or product, Apex will take reasonable action to source that part or product for you, although this may impact on the pricing and time commitments of your car service or repair.

    You understand that some vehicles require larger quantities or higher-grade oil during service. Apex may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

    Referral to Apex Approved Repairer

    In certain circumstances Apex may recommend a Apex Approved Repairer to you. This is a recommendation only and Apex receives no fee for referral nor plays any part in the pricing or operations of these independent businesses. Apex is in no way responsible for any work a Apex Approved Repairer carries out on your vehicle.

    Manufacturer extended warranties

    You understand that some car manufacturers provide extended warranties that may not entitle Apex to service your car. It is your responsibility to ensure that work completed at Apex does not affect or void an extended manufacturer warranty.

    Video footage and recordings

    You understand that collecting recordings, video footage or filming of any kind at Apex without the express consent of Apex is not permitted and may constitute a breach of the Privacy Act 1988 (Cth).

    Comprehensive Vehicle Inspections

    WHAT WE CHECK

    Apex will provide you with a comprehensive report with a detailed list of the items checked on your vehicle. Apex will visually check only the items listed on the report. Your report will have inserted different codes into the item boxes to tell you how an item may be affected and this can be explained to you by us at the time of receiving your report.

    We cannot tell you about a defect if we cannot see it or it does not appear during the road test and inspection.

    If there is a dispute about the accuracy of this report, you must refer the vehicle back to us before you make any repairs.

    WHAT WE DON’T CHECK

    • Oil and fuel consumption

    • Source of a leak if the area is unclean

    • Oil pump strainer for any build-up of sludge

    • Engine cylinder compression

    • Operation of cassette or compact disc players and DVDs

    • Sound or radio reception

    • Navigation systems

    • Alarm systems

    • Bodywork water leaks or their source

    • Airbag functionality

    • Camshaft/timing belt condition

    Your Comprehensive report is only valid at the time of the inspection.

    Apex will not dismantle, remove or strip any part of the vehicle as part of the report. The on-road test, if conducted, will be carried out within the immediate confines of the inspection location and the local speed limits.

    Privacy statement

    Apex collects your personal information in order to provide you with its products and services and for internal administration and operational purposes, market and customer satisfaction research and in order to comply with legislative and regulatory requirements. If you do not provide your personal information, Apex may not be able to provide you with its products and services. Apex and its agents may use your personal information and disclose it to its related bodies corporate and third parties in order to inform you about products and services, special offers and discounts provided by Apex, its related bodies corporate and third parties that may be of interest to you. For further information on how Apex deals with your personal information you can view our privacy policy here, write to us, Apex Privacy, Apex Automatic Transmissions Pty Limited, 25 Kilroe Street, Milton Qld 4064, or email us, [email protected]. If you do not wish to receive direct marketing communications from Apex, its related bodies corporate or third parties, please contact us at [email protected] and include your name and address and we will not send you any further direct marketing communications.


    Matters outside our reasonable control

    We will not be liable for any delay in performing, or any failure to carry out repairs to your vehicle to the extent that such delay or failure results from events or circumstances outside our reasonable control. You understand that when repairing your vehicle the power supply in your vehicle may be temporarily interrupted. This may cause your audio system to lock and require an unlock code. We will take reasonable steps to prevent this from happening however it is usually outside our control. The unlock code for your audio system is supplied by the manufacturer of your vehicle and any cost incurred by us in unlocking your audio system will be your sole responsibility.

    Apex warranty

    Apex guarantees the parts and labour that it supplies and uses in the servicing of your vehicle for the time or kilometres travelled (whichever occurs first) outlined in the following warranty conditions. The Apex warranty does not apply to parts which are second hand however this does not affect your statutory rights and the non-excludable guarantees provided under Australian Consumer Law will apply to any second-hand parts supplied and used by Apex.

    1. WARRANTY PERIOD

    • Car servicing and engine maintenance 12 months or 20,000km
    • General mechanical repairs 12 months or 20,000km
    • Flushing services 12 months or 20,000km
    • Brakes (passenger vehicles only) 12 months or 20,000km
    • Batteries (as per manufacturer’s warranty) Ranges from 6 to 36 months
    • Suspension and steering (as per the manufacturer’s warranty) Ranges from 12 to 24 months

    Except as set out in the below paragraph, Apex only uses high quality parts that meet or exceed the vehicle manufacturer’s specifications.

    If a new or reconditioned part is not available for your vehicle Apex can fit a second-hand part. Where a second-hand part fitment is required, Apex will notify you first and seek your consent to fit that part.

    If we fit a part or parts covered by a part manufacturer’s guarantee that extends beyond the Apex warranty period, we will uphold this warranty period and fit any replacement parts offered by the part manufacturer at no charge.

    If carrying out this work requires Apex to purchase additional parts or provide labour not covered by the part manufacturer’s guarantee, there may be an additional charge and you will be notified of this before any work commences.

    2. WHAT WE COVER IN YOUR Apex WARRANTY

    Should any part be incorrectly fitted by Apex, or found to be defective* during the warranty period, we will replace refit or rectify the part at no charge**.
    If requested, we are happy to make all replaced parts available for inspection at the time you collect your car.

    Where the work conducted is windscreen chip repair or windscreen repair, Apex provides you with a lifetime warranty on workmanship and materials for as long as you own the vehicle. During the warranty period, subject to the exclusions as detailed below, if a windscreen or window Apex has fitted to your vehicle leaks or is faulty due to our workmanship or materials, Apex will rectify the problem free of charge. Apex’s warranty does not cover faults caused by: physical damage (including impact damage); your neglect or negligence; abuse, misuse of your vehicle; driving your vehicle or removing the masking tape before the expiration of the curing time specified on the front of the invoice; pre-existing faults in your vehicle (including rust and corrosion); or fair wear and tear.

    It is possible that during the repair process the glass can crack and become unrepairable. If this happens, Apex will not charge for the repair.

    If the repaired chip subsequently cracks, at your option, Apex will refund the paid cost of the repair or deduct the paid cost of the repair from the cost of a new windscreen.

    3. WHAT IS NOT COVERED BY YOUR Apex WARRANTY?

    There are five ways in which you will void your Apex warranty:

    1. if you use your vehicle in competition, on a closed circuit or as part of any timed event
    2. if you remove the part or parts originally fitted by Apex to the vehicle
    3. if the part or parts are damaged by misuse or accident, by engine backfire or malfunction
    4. if warranty work is performed elsewhere, unless the work has been authorised in writing by the Apex Service Manager in advance of any work being undertaken
    5. Apex does not use customer supplied parts and they are not covered by warranty, Additionally, Apex will not reimburse you for any costs you may incur claiming the warranty.

    4. STATUTORY WARRANTY

    Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

    • to cancel your service contract with us; and
    • to a refund for the unused portion, or to compensation for its reduced value.

    You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.


    5. WHAT YOU SHOULD DO IF YOU HAVE A PROBLEM?

    1. contact the Apex where the work was completed (or if this is not convenient contact the Apex Service Manager 25 Kilroe St Milton Qld 4064.
    2. arrange a convenient time for the repair work to be undertaken
    3. bring your vehicle and original invoice to Apex (at your cost) where we will work with you to resolve the problem

    * Applies to manufacturer’s defects only.
    ** Parts fitted under the Apex warranty will only be covered for the remainder of the original warranty period, which commences from the date of the initial invoice.

Terms & Conditions - Car Servicing

General information

Apex Automatic Transmissions Pty Limited (ABN 57 010 832 998) operates under the business name Apex Auto Group (Apex). By booking your vehicle with Apex, you accept these Terms and Conditions. This agreement is governed by the laws of Queensland. These Terms and Conditions are available on the following website: www.autogroup.com.au/terms-and-conditions we will use reasonable endeavours to notify you of any changes to these Terms and Conditions by placing a notice on our website.

Estimates and Payment

We provide an estimate of the cost of all work to be undertaken. The estimate will be discussed with you prior to work being commenced on your vehicle. Estimates remain valid for 7 days. All estimates and prices include GST.

If you agree to proceed with the work to your vehicle, you authorise Apex to carry out the work detailed in the estimate, and to supply and fit any parts needed. Apex is not liable for any data loss that may occur should your battery be disconnected for the purpose of service maintenance.

You understand that larger vehicles may require high quantities of oil during servicing. Apex may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

Should additional work be found necessary during the service which would cause the estimate to be exceeded, we will contact you to explain the additional work required and to seek your authorisation for the additional costs to be incurred before proceeding.

A detailed tax invoice outlining the work carried out and associated costs will be provided once the work is completed. Payment must be made in full on the day of the work being completed and prior to collection of your vehicle. We accept credit cards and EFTPOS. Payment made by Visa or MasterCard credit cards will incur a surcharge of 1%. American Express credit cards are not accepted along with personal cheques.

Trading terms for customers operating an authorised trading account with Apex are 14 days from date of tax invoice. Please note that property in any product sold by Apex to you does not pass from us to you until we have been paid in full.

Advertised prices

All of our advertised prices are subject to change without notice, however we will update our prices regularly in written information that we provide and at our website: apexauto.com.au

Liability

Certain State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth), imply warranties or conditions or impose guarantees or obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Other than those statutory provisions, we exclude all conditions and warranties which may be implied by law.

To the maximum extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

  1. In the case of services supplied or offered by us, either:
    1. The re-supply of those services
    2. The payment of the cost of having those services re-supplied
  2. In the case of goods supplied or offered by us, either:
    1. The replacement of the goods or the supply of equivalent goods
    2. The repair of the goods
    3. the payment of the cost of having the goods replaced
    4. the payment of the cost of having the goods repaired
  3. To the maximum extent permitted by law, we will not be liable to you or any third parties for:
    1. any claim, whether that claim arises in contract, tort (including negligence) or statute
    2. any loss (including loss of profits or special, indirect, incidental or consequential loss)
    3. Damage, injury or death to any person or property, arising out of or relating to the products sold by us or the services performed by us except to the extent any such claim, loss, damage, injury or death was directly caused by our fraud or willful misconduct.

Registration of your vehicle

  1. You understand that driving an unregistered vehicle is illegal and you warrant that your vehicle is registered in accordance with the state/territory legislative and regulatory requirements applicable to your vehicle. Where your vehicle is not registered you will ensure that you take all necessary steps to notify us that your vehicle is unregistered.
  2. Where you have not notified us that your vehicle is unregistered you agree to indemnify us for any fines or penalties incurred, and loss or damage, caused to any person or property when we are driving or otherwise operating your vehicle, except to the extent that any such fines, penalties, loss, or damage was directly caused by our fraud or willful misconduct.

Lien

As part of these terms and conditions you acknowledge that where invoices are not paid we hold a lien over the vehicle belonging to you which is in our possession.

Storage and disposal of uncollected vehicles

If we exercise a lien over the vehicle or if you do not collect the vehicle within 5 business days from the time it is ready for collection a vehicle storage fee of $25.00 per day will apply.

If we cannot contact you using reasonable efforts, or you do not collect the vehicle or discharge any lien we hold over the vehicle belonging to you, within 3 months from the time the vehicle is ready for collection we are entitled to sell or dispose of the vehicle by any reasonable method at your expense without any further notice to you. We will apply the proceeds of the sale or disposal of the vehicle to the sums you owe us and return the balance to you. If the proceeds received from the sale or disposal of the vehicle are not sufficient to discharge the amounts you owe us, the outstanding amounts will be owed by you to us as a debt. After such sale or disposal of the vehicle we will be discharged from any liability whatsover in respect of the vehicle.

Parts and lubricants

Apex uses quality aftermarket parts and lubricants that meet or exceed the specifications of those originally fitted by your vehicle manufacturer. Should you wish to use an alternate brand or product, Apex will take reasonable action to source that part or product for you, although this may impact on the pricing and time commitments of your car service or repair.

You understand that some vehicles require larger quantities or higher-grade oil during service. Apex may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

Referral to Apex Approved Repairer

In certain circumstances Apex may recommend a Apex Approved Repairer to you. This is a recommendation only and Apex receives no fee for referral nor plays any part in the pricing or operations of these independent businesses. Apex is in no way responsible for any work a Apex Approved Repairer carries out on your vehicle.

Manufacturer extended warranties

You understand that some car manufacturers provide extended warranties that may not entitle Apex to service your car. It is your responsibility to ensure that work completed at Apex does not affect or void an extended manufacturer warranty.

Video footage and recordings

You understand that collecting recordings, video footage or filming of any kind at Apex without the express consent of Apex is not permitted and may constitute a breach of the Privacy Act 1988 (Cth).

Comprehensive Vehicle Inspections

WHAT WE CHECK

Apex will provide you with a comprehensive report with a detailed list of the items checked on your vehicle. Apex will visually check only the items listed on the report. Your report will have inserted different codes into the item boxes to tell you how an item may be affected and this can be explained to you by us at the time of receiving your report.

We cannot tell you about a defect if we cannot see it or it does not appear during the road test and inspection.

If there is a dispute about the accuracy of this report, you must refer the vehicle back to us before you make any repairs.

WHAT WE DON’T CHECK

• Oil and fuel consumption

• Source of a leak if the area is unclean

• Oil pump strainer for any build-up of sludge

• Engine cylinder compression

• Operation of cassette or compact disc players and DVDs

• Sound or radio reception

• Navigation systems

• Alarm systems

• Bodywork water leaks or their source

• Airbag functionality

• Camshaft/timing belt condition

Your Comprehensive report is only valid at the time of the inspection.

Apex will not dismantle, remove or strip any part of the vehicle as part of the report. The on-road test, if conducted, will be carried out within the immediate confines of the inspection location and the local speed limits.

Privacy statement

Apex collects your personal information in order to provide you with its products and services and for internal administration and operational purposes, market and customer satisfaction research and in order to comply with legislative and regulatory requirements. If you do not provide your personal information, Apex may not be able to provide you with its products and services. Apex and its agents may use your personal information and disclose it to its related bodies corporate and third parties in order to inform you about products and services, special offers and discounts provided by Apex, its related bodies corporate and third parties that may be of interest to you. For further information on how Apex deals with your personal information you can view our privacy policy here, write to us, Apex Privacy, Apex Automatic Transmissions Pty Limited, 25 Kilroe Street, Milton Qld 4064, or email us, [email protected]. If you do not wish to receive direct marketing communications from Apex, its related bodies corporate or third parties, please contact us at [email protected] and include your name and address and we will not send you any further direct marketing communications.


Matters outside our reasonable control

We will not be liable for any delay in performing, or any failure to carry out repairs to your vehicle to the extent that such delay or failure results from events or circumstances outside our reasonable control. You understand that when repairing your vehicle the power supply in your vehicle may be temporarily interrupted. This may cause your audio system to lock and require an unlock code. We will take reasonable steps to prevent this from happening however it is usually outside our control. The unlock code for your audio system is supplied by the manufacturer of your vehicle and any cost incurred by us in unlocking your audio system will be your sole responsibility.

Apex warranty

Apex guarantees the parts and labour that it supplies and uses in the servicing of your vehicle for the time or kilometres travelled (whichever occurs first) outlined in the following warranty conditions. The Apex warranty does not apply to parts which are second hand however this does not affect your statutory rights and the non-excludable guarantees provided under Australian Consumer Law will apply to any second-hand parts supplied and used by Apex.

1. WARRANTY PERIOD

  • Car servicing and engine maintenance 12 months or 20,000km
  • General mechanical repairs 12 months or 20,000km
  • Flushing services 12 months or 20,000km
  • Brakes (passenger vehicles only) 12 months or 20,000km
  • Batteries (as per manufacturer’s warranty) Ranges from 6 to 36 months
  • Suspension and steering (as per the manufacturer’s warranty) Ranges from 12 to 24 months

Except as set out in the below paragraph, Apex only uses high quality parts that meet or exceed the vehicle manufacturer’s specifications.

If a new or reconditioned part is not available for your vehicle Apex can fit a second-hand part. Where a second-hand part fitment is required, Apex will notify you first and seek your consent to fit that part.

If we fit a part or parts covered by a part manufacturer’s guarantee that extends beyond the Apex warranty period, we will uphold this warranty period and fit any replacement parts offered by the part manufacturer at no charge.

If carrying out this work requires Apex to purchase additional parts or provide labour not covered by the part manufacturer’s guarantee, there may be an additional charge and you will be notified of this before any work commences.

2. WHAT WE COVER IN YOUR Apex WARRANTY

Should any part be incorrectly fitted by Apex, or found to be defective* during the warranty period, we will replace refit or rectify the part at no charge**.
If requested, we are happy to make all replaced parts available for inspection at the time you collect your car.

Where the work conducted is windscreen chip repair or windscreen repair, Apex provides you with a lifetime warranty on workmanship and materials for as long as you own the vehicle. During the warranty period, subject to the exclusions as detailed below, if a windscreen or window Apex has fitted to your vehicle leaks or is faulty due to our workmanship or materials, Apex will rectify the problem free of charge. Apex’s warranty does not cover faults caused by: physical damage (including impact damage); your neglect or negligence; abuse, misuse of your vehicle; driving your vehicle or removing the masking tape before the expiration of the curing time specified on the front of the invoice; pre-existing faults in your vehicle (including rust and corrosion); or fair wear and tear.

It is possible that during the repair process the glass can crack and become unrepairable. If this happens, Apex will not charge for the repair.

If the repaired chip subsequently cracks, at your option, Apex will refund the paid cost of the repair or deduct the paid cost of the repair from the cost of a new windscreen.

3. WHAT IS NOT COVERED BY YOUR Apex WARRANTY?

There are five ways in which you will void your Apex warranty:

  1. if you use your vehicle in competition, on a closed circuit or as part of any timed event
  2. if you remove the part or parts originally fitted by Apex to the vehicle
  3. if the part or parts are damaged by misuse or accident, by engine backfire or malfunction
  4. if warranty work is performed elsewhere, unless the work has been authorised in writing by the Apex Service Manager in advance of any work being undertaken
  5. Apex does not use customer supplied parts and they are not covered by warranty, Additionally, Apex will not reimburse you for any costs you may incur claiming the warranty.

4. STATUTORY WARRANTY

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.


5. WHAT YOU SHOULD DO IF YOU HAVE A PROBLEM?

  1. contact the Apex where the work was completed (or if this is not convenient contact the Apex Service Manager 25 Kilroe St Milton Qld 4064.
  2. arrange a convenient time for the repair work to be undertaken
  3. bring your vehicle and original invoice to Apex (at your cost) where we will work with you to resolve the problem

* Applies to manufacturer’s defects only.
** Parts fitted under the Apex warranty will only be covered for the remainder of the original warranty period, which commences from the date of the initial invoice.