Smash Repairs

SMASH REPAIRS APEX Auto Group

If you have been involved in a car accident, our professional smash repairs team will leave your car looking as good as new. Apex Auto Group is an authorised repairer for QBE, Allianz, Youi and more.

Our Smash Repair staff use modern techniques and extensive knowledge to return your vehicle to showroom conditions. We use state of the art equipment that includes modern Spray Booths, Infrared drying systems and water born paint products which are environmentally friendly.

The convenience and quality of service we offer our clients is critical to our business and we endeavour to maintain high quality practices to ensure reoccurring business in the future. This is why we can offer a Lifetime Guarantee on all smash repair work. Please refer to our Lifetime Guarantee page for more information.

Quoting is done from 7:30 to 1 on Friday appointments are required except on Public holidays. No appointment is necessary and it takes approx. 15-20 mins.

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Frequently Asked Questions

Can I get a quote for accident repairs over the phone?
Unfortunately no, to be able to provide you with an accurate quote we need to physically see the vehicle to assess any underlying damage.
Do I need an appointment to get a quote?
No quoting is done Monday – Friday between 7.30-3.30. Appointment are necessary.
How long does the quoting process take?
It takes approx. 15-20mins to take photos and make notes of the damage.
Do you do insurance and private work?
Yes only focus on insurance work at the present time.
Do I have the right to choose a repairer?
Yes, you have the right to choose the repairer. If your insurance company is reputable they will be a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. It is against the Code for your insurance company to dictate where you get your car fixed. To view the legislation click on the link below:

http://www.ambra.org.au/images/code_as_1_jan_2016.pdf Motor Vehicle Insurance And Repair Industry Code Of Conduct – commencing 1 January 2016
Can you match my vehicles paint colour?
Yes, we use a Spectro Camera which takes high quality images using reflected light to compile the most accurate colour for your car. We only use the finest paint system which is continually updated with the latest technology and developments.
Can you fix hail damage?
Yes, depending on how bad the damage is. We use conventional methods and sometimes PDR (Paintelss Dent Removal), we have strong relationships with PDR experts when required.
How long will the repair take?
The repair time is dependent on a couple of factors.
1. Extent of the damage to your vehicle
2. Authority from Insurer
3. Part availability
However most repairs are completed during a 2-10 working day time frame.
How do I book in for repairs?
Simply call us at Apex Auto Group on 3369 0333 and our booking consultant will help you to secure suitable dates.
Am I required to do anything before I bring my car in for repairs?
Yes, we need you to remove any valuables and child safety seats from your vehicle.
Who do I pay my excess to?
If an excess is required, you will need to pay it to us, Apex Auto Group, on completion of the repairs.
Which payment methods do you offer?
We accept Cash,Visa, Mastercard and American Express.

1% surcharge applies to Visa, Mcar

You can also do a direct bank deposit Westpac BSB 034-072 A/c 258591

All payments must be cleared in our account before vehicle will be released.
What type of Guarantee do you offer?
We offer a lifetime warranty on all smash repairs. Refer to our Guarantee page for full terms and conditions.Lifetime Guarantee
What hours are you open?
Office hours are 7.00- 4.00 Monday to Friday (except public holidays)
Where are you located?
Apex Auto Group is 25 Kilroe St, Milton 4064

Diagram of Smash Repair Process

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