SMASH REPAIRS

If you have been involved in a car accident, our professional smash repairs team will leave your car looking as good as new. Apex Auto Group is an authorised repairer for Hollards, QBE, RACQ, Toyota Insurance, Youi and more.

Our Smash Repair staff use modern techniques and extensive knowledge to return your vehicle to showroom conditions. We use state of the art equipment that includes modern Spray Booths, Infrared drying systems and water born paint products which are environmentally friendly.

The convenience and quality of service we offer our clients is critical to our business and we endeavour to maintain high quality practices to ensure reoccurring business in the future. This is why we can offer a Guarantee on all smash repair work. Please refer to our  Guarantee page for more information.

Quoting is done from 7:30 to 3.30 Monday to Thursday and 7.30 to Midday on Friday Apex is not open on Public holidays. Appointments are necessary the process takes approximately 15-20mins to take photos and make notes of the damage.

 

Frequently Asked Questions

  • Can I get a quote for accident repairs over the phone?

    Unfortunately no, to be able to provide you with an accurate quote we need to physically see the vehicle to assess any underlying damage.

  • Do I need an appointment to get a quote?

    Appointments are necessary.

    Quoting is done from 7:30 to 3.30 Monday to Thursday and 7.30 to Midday on Friday.

    Apex is not open on Public holidays.

  • How long does the quoting process take?

    It takes approx. 15-20mins to take photos and make notes of the damage.

  • Do you do insurance and private work?

    Yes we do private work as long the vehicle is also having repairs done by an insurance company.

  • Do I have the right to choose a repairer?

    This depends on your choice of Insurer.

    You may have the right to choose the repairer of your choice, you will need to contact your insurance company or you can also check your product disclosure statment if you have been offered that choice with your policy.

    Your insurance company may offer the option for a nominal fee, but you will need to check with your insurance company.

  • Can you match my vehicles paint colour?

    Yes, we use a Spectro Camera which takes high quality images using reflected light to compile the most accurate colour for your car. We only use the finest paint system which is continually updated with the latest technology and developments.

  • Can you fix hail damage?

    Yes, depending on how bad the damage is. We use conventional methods and sometimes PDR (Paintelss Dent Removal), we have strong relationships with PDR experts when required.

  • How long will the repair take?

    The repair time is dependent on a couple of factors.

    1. Extent of the damage to your vehicle
    2. Authority from Insurer
    3. Part availability

    However most repairs are completed during a 2-10 working day time frame.

  • How do I book in for repairs?

    Simply call us at Apex Auto Group on 3369 0333 and our booking consultant will help you to secure suitable dates.

  • Am I required to do anything before I bring my car in for repairs?

    Yes, we need you to remove any valuables and child safety seats from your vehicle, also please remove or disconnect any dash cameras.

  • Who do I pay my excess to?

    If an excess is required, you will need to pay it to us, Apex Auto Group, on completion of the repairs.

  • Which payment methods do you offer?

    For any vehicle to be released from Apex we require payment of the service, repairs or excess.

    Payment can be made at any stage throughout the process, however it is recommended upon pick up of the completed vehicle.

    We offer a range of payment options, they include:

    Direct Deposit – Westpac BSB No: 034 072 – A/C No: 258 591 (please quote your invoice number as the REFERENCE Number as well)

    Eftpos & Direct Deposit is preferred method for payments

    We do not accept any cheques

    If you have concerns with any of the payment options, please give Apex Auto Group a call before repairs have commenced.

    All payments must be cleared in our account before vehicle will be released.

  • What type of Guarantee do you offer?

    We can only provide you with the warranty that your insurance company offers, you will need to check you product disclosure statement or contact your insurance company.

    All parts are covered by the vehicle manufactures warranty.

    Refer to our Guarantee page for full terms and conditions.Guarantee

  • What hours are you open?

    Office hours are 7.00- 4.00 Monday to Friday (except public holidays)

  • Where are you located?

    Apex Auto Group, has been conveniently located in Milton, Since 1984.

    View Our Location

Diagram of Smash Repair Process

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Terms & Conditions

The Terms and Conditions listed below apply to any usage of the website www.apexauto.com.au and services offered by Apex Auto Group.

In using this website you are deemed to have read and agreed to the following terms and conditions:

  1. Acceptance of Terms

Your access to and use of this website (www.apexauto.com.au) is subject to these Terms and Conditions (T&Cs). You agree not to use this website for any purpose that is unlawful or prohibited by these T&Cs. By using this website you are accepting the Terms, Conditions and Disclaimers contained herein. If you do not accept, you must discontinue use of this website immediately.

  1. Website Changes

Apex Auto Group (www.apexauto.com.au) reserves the right to:

2.1: Change or remove (temporarily or permanently) the website or any part of it without notice and you accept that Apex Auto Group shall not be liable to you for any such changes.

2.2: Apex Auto Group my change these T&Cs at any time and your continued use of this website is deemed to signify your acceptance of any changes.

  1. Advice

The content of this website is designed to provide general information about the operations and capabilities of Apex Auto Group, but does not constitute advice and should not be relied upon in making or refraining from making any decision.

  1. Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

  1. Links to Third Party Websites

5.1: We do not monitor or review the content or availability of third party websites which we provide links to. The opinions expressed or the material appearing on such websites is not necessarily shared or endorsed by Apex Auto Group and therefore, Apex Auto Group should not be regarded as the publisher of such opinions or material and shall not be held liable.

5.2: Please be aware that Apex Auto Group are not responsible for the privacy practices, or content of these websites. We encourage users to be aware when they leave our site and to read the privacy statements of third party sites. You should evaluate the security and trustworthiness of any other sites that are accessed before disclosing personal information to them. Apex Auto Group will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

  1. Privacy Policy

Please view our Privacy Policy.

  1. Availability

Unless otherwise stated, the services featured on this website are only available within Australia, or in relation to postings from Australia. All advertising is intended solely for the Australian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Apex Auto Group.

  1. Indemnity

You agree to indemnify and hold Apex Auto Group and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Apex Auto Group arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.

  1. Severance

If any of these T&Cs should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such T&Cs shall be severed and the remaining T&Cs shall survive and remain in full force and effect and continue to be binding and enforceable.

  1. Disclaimers and Limitation of Liability

10.1 The website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

10.2 To the extent permitted by law, Apex Auto Group will not be liable for any direct, indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data or profits) arising out of or in connection with the use of the website.

10.3 Apex Auto Group makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

10.4 Apex Auto Group accepts no responsibility for valuables or child safety seats left in the vehicle during the repair process.

10.5 Apex Auto Group accepts no responsibility for Shock Absorber Lock up which can happen as a result of older vehicles being put on a hoist.

10.6 Apex Auto Group accepts no responsibility for aged batteries which can fail when vehicles have sat for an extended time during the repair process.

  1. Force Majeure

Apex Auto Group shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Apex Auto Group including but not limited to war, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to third party suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

  1. Governing Law

These T&Cs shall be governed by and construed in accordance with the law of Australia and you hereby submit to the exclusive jurisdiction of the Australian Courts.

If you have been involved in a car accident, our professional smash repairs team will leave your car looking as good as new. Apex Auto Group is an authorised repairer for Hollards, QBE, RACQ, Toyota Insurance, Youi and more.

Our Smash Repair staff use modern techniques and extensive knowledge to return your vehicle to showroom conditions. We use state of the art equipment that includes modern Spray Booths, Infrared drying systems and water born paint products which are environmentally friendly.

The convenience and quality of service we offer our clients is critical to our business and we endeavour to maintain high quality practices to ensure reoccurring business in the future. This is why we can offer a Guarantee on all smash repair work. Please refer to our Guarantee page for more information.

Quoting is done from 7:30 to 3.30 Monday to Thursday and 7.30 to 1 on Friday Apex is not open on Public holidays. Appointments are necessary the process takes approximately 15-20mins to take photos and make notes of the damage.

Reception is open at 7am for early drop off, depending on you insurer they can organise either car hire, a taxi or Uber to take you back home. Please check with your insurer to see if you qualify for any of these option.